Under our Quality Programmes, a number of objectives were set to improve work quality and to ensure that the respective projects fully comply with the goals of the client and authorities. The criteria used were quality assurance; monitoring of non-conformance, complaints, and customer satisfaction; cost and budgeting; and training and awareness programmes conducted.

Among the successful initiatives spearheaded by the respective project sites include the implementation of electronic Document Management system, standardisation of Document Control System Procedures, execution of online system for Request for Inspection (RFI), as well as verification and record tracking during the construction stage. Additionally, sub-contractors were given further education to ensure they meet the Group’s Quality Assurance and Quality Control (QAQC) requirements. All these played an integral role in the organisation’s goal to improve quality performance.

Results from periodic audits carried out among employees showed that staff members were aware of the quality guidelines and regulations that the Group had adopted. We also saw a significant reduction in non-conformance reports. These results attest to the successful training sessions conducted throughout the calendar year.

Our Integrated Management System (IMS) consists of the ISO 9001 Quality Management system, ISO 14001 Environmental Management System, and the OHSAS 18001 and MS 1722 Occupational Health & Safety Management System. A full list of the Group’s accreditations in 2011/2012 is as follows:

  • Gamuda Berhad and Gamuda Engineering Sdn Bhd
    • ISO 9001:2008, OHSAS 18001:2007, MS 1722:2005, ISO 14001:2004
  • Lingkaran Trans Kota Holdings Berhad (LITRAK)
    • ISO 9001:2008
  • Kesas Sdn Bhd
    • ISO 9001:2008
  • Syarikat Pengeluar Air Sungai Selangor Sdn Bhd (SPLASH)
    • ISO/IEC 17025:2005, OHSAS 18001:2007, ISO 9001:2008
  • GB Kuari Sdn Bhd
    • ISO 9001:2008
  • Megah Sewa Sdn Bhd
    • ISO 9001:2008
  • Gamuda Land (Hicom-Gamuda Development Sdn Bhd, Valencia Development Sdn Bhd, Harum Intisari Sdn Bhd)
    • ISO 9001:2008
  • Gamuda Land (Horizon Hills Development Sdn Bhd)
    • ISO 9001:2008

Safety & Health

Occupational Safety & Health (OSH) Management System is an integral part of Gamuda’s operations and social responsibility. The Group places a high degree of emphasis on all aspects of safety and health associated with project works, in particular, the protection of employees and the public. Our approach to safety and health is to proactively identify hazards, assess associated risks and implement clearly defined and effective risk control measures.

Our experience of undertaking projects within Malaysia and other international countries with the recognised OHS Management System (OHSAS 18001 & MS1722) enables us to integrate those standards within the local legislative framework and to effectively comply with the requirements of the enforcing authorities.

Key factors that ensure our safety & health Management system is effectively implemented include:

  1. Proactive risk management approach applied at all project sites;
  2. Empowering every employee to take ownership and responsibility on safety and health issues;
  3. Involvement of top/senior management in effective planning, control and monitoring on the implementation of safety and health requirements; and
  4. Ensuring sufficient allocation of resources to provide safety and health training for a wide range of supervisory and skills advancement in safety and health.

Training and communication on safety and health are given priority with an aim to enhance employee awareness and inculcate a safety and health culture throughout the organisation. One of the initiatives taken by the Project Delivery Partner (PDP) of the Klang Valley Mass Rapid Transit (Sungai Buloh - Kajang line) (KVMRT, SBK line) project is the establishment of a Safety, Health and Environment (SHE) Display Centre at the KVMRT sungai Buloh Depot. It is the first she display centre in Malaysia implemented to raise the standard of she, particularly in the KVMRT project, to a level higher than normally practiced in the Malaysian construction industry. It provides a clearer understanding of she components, conveyed during induction trainings to senior management, consultants, subcontractors and workers involved in the project. This is to ensure that good she performance is strictly maintained and achieved throughout the construction period of the KVMRT project.

Apart from that, continuous monitoring on safety and health performance is carried out through inspection, audit and consultation with relevant parties. Initiatives were taken to improve participation level of employees by involving them in safety and health-related activities such as inspection, audit and campaigns. Recognising safety and health contributions and innovation have been effective in motivating employees towards practicing competent safety and health work behaviour. Overall, the measures implemented have resulted in a significant reduction of work-related accidents due to greater awareness among stakeholders.

Continuous reviews on the OSH Management System and its approach are being carried out to meet our policy commitment, the requirements of our clients, and the relevant legal provisions. Key performance indicators on the achievement of safety and health targets are constantly being assessed and improved.


Environmental management is an essential part of Gamuda’s operations. The Group takes a strong stand towards environmental protection as it is our responsibility to ensure the projects we undertake comply with the existing environmental legal framework and do not jeopardise the environment we operate in. Starting from our early days of building rural roads to our latest major urban expressways and the mass rapid transit, we strive to conduct our business activities in a sustainable manner with minimal impact to the natural surroundings.

In line with our environment-conscious approach, a set of environment-centric programmes were executed during the financial year for all the projects we are working on. The programmes were implemented in a comprehensive manner, in concert with our joint venture partner, contractors and suppliers. The efforts include:

  • Monitored project progress to maintain compliance with legal requirements;
  • Introduced the 3R concept – Reduce, Reuse and Recycle for non-hazardous construction materials;
  • Implemented control measures for water, air, noise, vibration, erosion and sedimentation; and
  • Maintained site ecosystem and biodiversity.

Apart from the above programmes, environmentfocused training was conducted on areas such as operational control, construction impact, waste management and legal requisites by the Qshe team. The training sessions aimed to enhance awareness and knowledge on environmental management and at the same time inculcate best practices among employees and contractors.

In keeping with established policies, constant reviews, monitoring and improvements on our delivery programme were carried out to ensure timeliness, minimal non-conformance and dissatisfaction among clients, the authorities, members of the public and stakeholders.

Recognising the importance of preserving the natural environment for our future generations, we also endeavour to safeguard the environment through a series of education and communityrelated activities such as the “Adopt a Tree & an orphan for a Day” event – a one-day programme that fosters environmental conservation and appreciation among underprivileged children.

Internally, the Group has begun to endorse the use of environmentally-friendly products and construction materials in the course of our business operations. Other planned environmental initiatives include conserving natural resources through efficient use of water, electricity and paper to be implemented at all business premises.

Going forward, more comprehensive training programmes, workshops and seminars will be organised for employees and contractors echoing the gravity of our stand against environmental degradation. The most recent workshop held on sustainable construction was well received among the Group’s employees.